Email us at lavenderunionapp@outlook.com. Please include the email address on your account (never your password).
Account
I forgot my password
On the log-in screen, enter your email address and tap “Forgot Password?”. We'll email you a reset link.
Why do I need to verify my phone number?
It keeps bots and banned users out. Your number is only used for verification and account recovery, and it's never shown to other members.
I got a “too many attempts” message
To prevent abuse, verification codes are limited per hour. Wait a while and try again.
How do I hide my profile?
Go to Profile, tap Edit, and switch on “Hide My Profile”. You'll stop appearing in Discover but keep your matches.
Deleting your account
In the app: go to Profile, tap Edit, scroll to the Danger Zone and tap “Deactivate My Account”, then type deactivate to confirm.
- Your profile is hidden immediately and you are logged out.
- For 90 days you can come back by verifying the same phone number.
- After 90 days your account, profile, photos, videos, audio, matches and messages are permanently deleted.
By email: to delete your account sooner, or if you can't log in, email lavenderunionapp@outlook.com from the address on your account with the subject “Delete my account”. We may keep limited records where the law requires (see our Privacy Policy).
Deleting some of your data
You don't have to delete your account to remove some of your data.
- In the app: in Profile, tap Edit to remove photos, videos or your voice clip (trash icon), or to change or clear your bio, prompts and Partnership Planner answers.
- By email: to have specific data permanently erased (for example removed photos, messages, a match, your phone number or consent records), email lavenderunionapp@outlook.com from the address on your account with the subject “Data deletion request” and tell us what to delete. We'll confirm within 30 days. We may keep limited records where the law requires (see our Privacy Policy).
Premium & billing
What do I get with Premium?
Unlimited likes, seeing who likes you, unlimited messaging with matches, up to 8 photos and 2 videos, a voice clip, 3 profile boosts a month, undoing your last 3 passes, read receipts, and no ads in the Android app.
Monthly or annual?
Monthly is $3.99 a month. Annual is $37.99 a year, which saves 20% (about $3.17 a month). Both include every Premium feature and renew automatically until you cancel. You buy Premium in the Android app, and it then works on the web too.
What is founding-member Premium?
The first 500 members get 3 months of Premium free. It ends on its own; nothing is charged unless you choose a plan.
How do I cancel my subscription?
Open Google Play, tap your profile picture, then Payments & subscriptions, Subscriptions, Lavender Union, Cancel (or tap “Manage Subscription” in the app's Premium tab). You keep Premium until the end of the period you've paid for.
I subscribed on my phone. Does Premium work on the web too?
Yes. Premium belongs to your Lavender Union account, so it works wherever you log in.
I paid but I'm not Premium yet
It usually updates within a minute. Log out and back in. If it still hasn't updated, email us with the date of your payment.
Refunds
Refunds are considered case by case. See section 5 of our Terms of Service.
Matching & messaging
Why can't I message my match anymore?
Free members have 72 hours after matching to chat. Upgrade to Premium to keep the conversation going.
How do I report or unmatch someone?
Tap the flag icon on their profile or in your chat. They'll be removed from your matches and Discover, and we'll review the report.
Why don't I see anyone in Discover?
Try widening your age range or distance in Profile, Edit, Discovery Preferences. People you've already liked or passed on don't appear again.